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How we work

A benefits broker for the other 51 weeks

The short answer

Employee benefits do not need attention only at renewal. We help UK employers keep schemes current, make benefits easier for people to use, and prepare the next decision before it becomes urgent.

Most of what an employer notices about a broker happens in the weeks nobody plans for: a joiner who needs adding, a claim that has stalled, a question from someone who cannot find what they are covered for. That work is the relationship. The placement is one week of it.

One next step: a benefits review Last reviewed 15 August 2026

Changing broker changes who does the work

Appointing a broker changes who is responsible for servicing the relationship with your providers: who prepares your renewals, who deals with the insurer when something goes wrong, and who your people ask when they do not understand a benefit.

What the transition itself involves depends on the insurer, the policy terms, the renewal dates, the member data and your own circumstances. It is not the same job on every scheme, and we would rather show you the steps for yours than describe somebody else's.

Step one

Start with what you have

  • Your renewal dates.
  • The benefit arrangements already in place.
  • The parts of the current service that are not working.
  • Any provider, member or communication issues that need attention now.
Step two

Agree the transition plan

  • The appointment documentation each provider requires.
  • Notifying providers where that is appropriate.
  • The scheme and member information needed to service the policies.
  • A servicing and renewal calendar we both agree to.
Step three

Start the year with visibility

  • What is due for review, and when.
  • What needs action before then.
  • Who is responsible for each item.
  • What your employees need to be told.

The detail of a broker change varies by provider, policy and timing. We set out the practical steps for your own schemes before anything changes, so you can see what is involved before you decide.

The work between renewals is the work that matters

A renewal is a week. The other fifty-one are administration, questions, problems with providers, and the slow drift of a scheme away from the organisation it was designed for. This is the part of the job we are organised around.

Every month

Keeping schemes current

  • Help with member changes and the administration that follows them.
  • Keeping the key scheme information organised and in one place.
  • Supporting the communications that go back and forth with providers and insurers.
When it goes wrong

Helping with service issues

  • Helping you navigate a provider or insurer service problem rather than leaving you to chase it.
  • Supporting escalation on claims administration where that is appropriate.
  • We cannot promise that a claim will be accepted, or say how long a provider will take. What we can do is make sure it is being pursued and that you know where it stands.
Before it is urgent

Preparing renewals

  • Renewal dates and review points visible ahead of time.
  • Relevant claims and service information gathered where a provider makes it available.
  • Your own priorities discussed before a decision has to be made, rather than in the week it is due.
All year

Making benefits easier to use

  • Scheme information, documents and support routes made easier for employees to find.
  • Explaining what a benefit is for in language somebody can act on.
  • What is available to your people depends on your schemes and on how your organisation is set up.

A renewal should be a process, not a surprise

The failure mode is familiar: nothing happens for eleven months, terms arrive late, and a decision that deserved a conversation becomes a signature under time pressure. A renewal that is planned is a renewal you can still influence.

1
Ahead of the window
Review before we negotiate

We go through the service experience of the past year, the arrangements as they stand, and what matters to you this time. That is the input to everything that follows, and it is the step most often skipped.

2
When information is available
Terms, options and constraints

We review the relevant provider information, look at market options where that is appropriate for the policy, and set out the timing constraints that apply. Not every line moves every year, and where a rate guarantee is running we will say so.

3
Before a decision
The options, in plain English

What the practical choices are, what is materially different between them, and what each one does not cover. Including, where it is the right answer, staying where you are.

4
Implementation
Confirm and communicate

We confirm the agreed actions with the providers and organise the information your employees need, so that a change to their cover is not something they discover later.

5
After renewal
Check, then carry on

We check the transition and the communication plan landed as intended, and the servicing rhythm picks back up. The next renewal starts here, not eleven months from here.

Timings vary by scheme and are subject to provider timescales. Some lines run multi-year rate guarantees and are not reviewed in the same way every year. We will tell you which of yours are which, and when each one can actually be moved.

The benefits you pay for should not live in a policy document

An employer can fund a good scheme and get very little back from it, because the people it is for do not know it exists, cannot find it, or do not understand what it is for. Benefits that nobody uses are not a benefit; they are a cost with a good intention attached.

What an employee needs is narrow and specific: what am I covered for, what is it for, how do I use it, and where is the paperwork. That is what the platform is for.

Benefits people can see

Each benefit an employee is a member of, with what it covers in plain English and how to use it, on one screen.

Scheme documents in one place

Policy documents, handbooks and scheme information stored and searchable, scoped to the organisation and gated to the people they apply to.

Support routes, signposted

The support services already sitting inside the schemes, surfaced next to the benefit they belong to, with a standing support page that needs no login.

An employer view of the estate

Every policy, its members and its documents in the admin portal, with invites, announcements and org structure alongside.

Renewal dates in view

Renewal dates and policy records held in the admin portal, so what is coming is visible before it is urgent.

Total Reward statements

The whole package as one figure for each employee, including the employer-paid value of insured benefits and the pension contribution.

Every capability above carries the id of its evidence record in the page markup, and we only list what is live on the date this page was last reviewed. Capabilities are switched on per organisation, so what you would have is a question about your own configuration, and one we answer directly rather than in marketing copy.

A current organisation-wide picture, without the surveillance

Employers are increasingly expected to show what they do for their people's health and whether it works. The usual answer is an annual engagement survey, which tells you where you were at the moment it ran.

We run a short, anonymous check-in instead, and it is deliberately unglamorous: it exists so that benefits decisions have something behind them other than instinct.

Workplace wellbeing measurement

An anonymous, non-clinical, fortnightly check-in, reported only as organisation-wide averages of five or more people.

Results only ever appear as averages of five or more people, for the organisation as a whole, and that floor is enforced in the database rather than by a setting. Individual answers are never shown to the employer. It is non-clinical and it is not a medical device. No check-in result is ever used to underwrite or price insurance.

One relationship, with the right people involved

The reason to hold broking, the platform and the wellbeing measurement in one place is not that it is tidier. It is that the renewal conversation and the question of whether people are actually using what you fund are the same conversation, and splitting them across three suppliers is how they stop being asked together.

  • Broking and service support, which is the regulated part of what we do.
  • Benefits visibility and communication, where your organisation is set up for it.
  • Employer administration, for the policy, member and document work that would otherwise sit on a spreadsheet.
  • Workplace-health measurement, where it is relevant to the decisions you are making.
  • Specialist introductions where an area needs expertise that is genuinely a different discipline.

Alltoogether is a small firm, and that is the point of this section rather than an apology for it. The people who look at your schemes are Zak Fenton, the founder, and Rachel Connell, our senior employee benefits consultant. You will know who is working on your account and you will not be explaining your schemes to a new name every spring. That is a description of how the firm is staffed today, not a contractual guarantee.

Pensions

Pensions operate under a different technical and regulatory framework: different regulator, different employer duties, different expertise. We can help keep the wider benefits picture connected, and where specialist pensions work is needed we introduce the appropriate specialist and stay at the table.

To be explicit about the boundary: we do not provide pension advice, fund selection, scheme governance or auto-enrolment compliance. Treating that as a sideline is how it gets done badly. There is a fuller explanation on how we handle pensions.

How we are paid

Our broking is paid by commission from the insurers, which is typically already built into the premiums an employer pays. Appointing us does not add a fee or a new cost line. What commission applies depends on the insurer and the product, and we set out the specific arrangement in writing before you commit to anything.

We set out the specific arrangement that applies to your schemes in writing before you commit to anything, because the answer depends on your insurers and your products rather than on a general rule.

Questions people ask

Do I have to change insurer to change broker?

No. Appointing a broker and changing an insurer are two separate decisions. An appointment changes who services the relationship with your providers. Whether anything about the cover itself changes is a question for a renewal, and it depends on your policies, your renewal dates and what you decide.

How long does it take?

It depends on how many benefit lines you have, which providers hold them and where you are in the year. Rather than quote a number that would be wrong for most employers, we map your own schemes and show you the steps and the likely sequence before you commit to anything.

What do you need from us to start?

Your renewal dates, a rough list of the benefits you provide, and an honest account of what is not working. That is enough for a first conversation. The documentation each provider requires comes later, and we tell you what it is rather than sending you to find out.

What can you not do?

We cannot promise a claim will be accepted or say how long a provider will take. We cannot guarantee what a renewal will produce, because that depends on claims experience and the market. We do not advise on pensions, and we do not describe capabilities that are not live. Where staying with your current arrangement is the right answer, we will say so.

Sources and limitations

What this page is, and is not

This page describes how we work as an employee benefits intermediary. It is general information, not advice, and it is not a description of any insurer's terms or of what your own arrangement costs. Advising on whether a particular contract of insurance suits you is a regulated activity and is a separate conversation. What a broker change involves in practice, and what a renewal produces, depend on your insurers, your policy terms, your renewal dates and your own circumstances. Alltoogether is an appointed representative of Sante Partners Ltd, which is authorised and regulated by the Financial Conduct Authority.

Financial Conduct AuthorityThe Financial Services Register
Supports: that a firm's regulatory status and permissions can be checked independently, including which activities it may carry on
Published or updated: live register. Retrieved: 15 August 2026.
Limitation: the register records permissions and status. It says nothing about the quality of any firm's service.
The Pensions RegulatorEmployer duties and automatic enrolment
Supports: that workplace pensions sit under a different regulator and a different set of employer duties from insured employee benefits, which is why this page treats them as a separate discipline
Published or updated: current guidance as published. Retrieved: 15 August 2026.
Limitation: general guidance for employers. It is not advice about any particular scheme.
AlltoogetherPlatform feature evidence register
Supports: every platform capability described on this page. Each card carries the id of its record, and a capability with no record does not appear
Published or updated: verified 15 August 2026. Retrieved: 15 August 2026.
Limitation: the register records what is live on the date it was checked. Features are switched on per organisation, so what is available to you is a question about your own configuration.
AlltoogetherPublic product canon, workplace wellbeing check-in
Supports: the description of the wellbeing check-in, including the fortnightly cadence, the non-clinical boundary and the five-person anonymity floor
Published or updated: signed by the founder 15 August 2026. Retrieved: 15 August 2026.
Limitation: read from the product rather than described from memory. The anonymity floor is enforced in the database, not by a setting a person can change.
AlltoogetherHow this page was written
Supports: the decision to describe the service in general terms and to qualify every stage of the renewal process rather than publish a fixed timetable
Published or updated: set 15 August 2026. Retrieved: 15 August 2026.
Limitation: this row records the method. It is not a fact about any scheme, and nothing on this page describes the terms of a particular policy.

Related guides

ZF

Zak Fenton · Founder, Alltoogether

Written by Zak Fenton, MSc Workplace Health and Wellbeing (Distinction), founder of Alltoogether, a UK employee-benefits broker and workplace-health platform. Alltoogether is an appointed representative of Sante Partners, which is authorised and regulated by the Financial Conduct Authority.

Last reviewed 15 August 2026.

Start with the
arrangements you have today

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