01How do you buy your insurance benefits?
Through a brokerDirect with the insurerA mix, or not sure
02Can your people see everything they have in one place, in plain English?
Yes, one appNo, it's in PDFs and emailsSort of
03Do you know what proportion of your people actually use their benefits?
Yes, we track itNo ideaRoughly
04How often does HR field "what do we have, how do I claim?" questions?
RarelyConstantlyNow and then
05Outside of renewal, how often do you hear from your broker?
All year roundOnly at renewalOccasionally
06At renewal, can you show what the spend actually bought?
Yes, with evidenceNo, just the premiumPartly
07Do you pay a separate platform or management fee on top of premiums?
YesNoNot sure
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