Why it matters
Most people do not use their benefits because they are not sure what they have or how to claim. The cover is there, but the moment of need is also the moment of hesitation, and a policy document rarely answers the real question fast enough.
A real person answering in the app removes that friction. Your people get a clear answer at the point they need it, and the load comes off HR, who no longer have to be the search engine for the benefits package.
See it in the platform
Expert chat is one part of the employee-facing platform, included with the broking at no extra cost.